1. Product Quality Support

Eligible HUEYCYM products may receive product quality support for verified manufacturing issues, packaging defects, or functional problems identified during ordinary intended use.

Depending on the circumstances, HUEYCYM may provide one of the following solutions:

• A replacement product where available
• A replacement component or accessory where applicable
• Store credit for an eligible issue
• A refund or another reasonable resolution

The final resolution will depend on the nature of the issue, available evidence, product availability, and applicable store policies.

2. Issues That May Qualify for Support

Product support may apply to verified issues such as the following:

3. Situations Generally Excluded

Product quality support may not apply to issues caused by improper use, storage, handling, or alterations, including:

• Damage caused by accidents, misuse, or careless handling
• Unauthorized modifications, repairs, or alterations
• Improper storage or exposure to unsuitable temperatures
• Failure to follow product packaging or usage instructions
• Changes caused by normal use or ordinary product wear
• Minor visual differences that do not affect product function
• Changes caused by lighting, photography, or screen settings
• Products purchased through unauthorized third-party sellers
• Issues caused after the product has been transferred to another person
• Damage caused by misuse of cosmetic tools or applicators

Support is intended for verified product, packaging, order, or delivery issues and does not cover dissatisfaction caused solely by personal preference or a change of mind.

4. Product Care and Proper Use

To help preserve the condition and performance of your beauty products, please follow the care and usage information provided on the packaging or product page.

Recommended product care may include:

• Using products only for their intended cosmetic purpose
• Keeping products closed when not in use
• Storing products in a cool, dry, and clean environment
• Avoiding prolonged exposure to direct sunlight or excessive heat
• Keeping applicators and makeup tools clean
• Avoiding contact between products and contaminated surfaces
• Following any product-specific usage instructions

Damage or changes resulting from improper care, unsuitable storage, or failure to follow the provided instructions may affect support eligibility.

5. How to Request Product Support

If you believe that your HUEYCYM order has a qualifying issue, please contact our customer support team as soon as possible.

To help us review your request, please provide:

• Your order number
• The product name or product link
• A clear description of the issue
• Photographs showing the product and packaging
• A short video when the issue involves a functional component
• Information about when the issue was first noticed

Clear information and images allow our team to evaluate the situation more efficiently and provide a suitable response.

6. Product Support Process

7. Replacement Terms

If a replacement is approved, fulfillment will depend on current product availability and the details of the original order.

If the original product or shade is unavailable, HUEYCYM may offer an alternative resolution where appropriate.

Replacement decisions are reviewed individually and may depend on the type of issue, product condition, available stock, and applicable store policies.

8. Return and Shipping Instructions

If a return is required for inspection or resolution, please contact HUEYCYM before sending the product.

Our support team will provide the appropriate instructions, return information, and any requirements that apply to your case.

Products sent without prior approval may experience delays in processing, and we may not be able to confirm the correct return handling without order information.

9. Statutory Consumer Rights

This Product Quality and Support Policy supplements your consumer rights and does not remove, restrict, or replace any mandatory rights provided by applicable law.

Available remedies and support periods may vary depending on your location, product category, order details, and local consumer protection requirements.

10. Product Support Contact

For questions about product quality, damaged orders, incorrect items, packaging concerns, or support eligibility, please contact us directly.

Including your order number in your first message will help us locate the relevant order information more efficiently.