1. Order Processing

Orders are prepared after payment has been successfully authorized and the order information has been reviewed.

During preparation, our team may check product availability, order details, packaging requirements, and delivery information.

Order processing time is separate from the carrier transit period.

Processing may take slightly longer during promotional events, public holidays, high order volumes, inventory checks, or other unusual circumstances.

2. Beauty Product Packaging

HUEYCYM understands that makeup products require careful packaging to help protect their appearance and condition during transit.

Orders may be prepared with protective materials based on the product format, packaging structure, fragility, and shipping requirements.

Items such as palettes, pressed powders, cream products, lip products, and products containing applicators may receive additional protection where appropriate.

Packaging methods may vary according to product type, order size, destination, and carrier requirements.

3. Estimated Delivery Time

Delivery time may vary depending on several factors, including:

• Destination country, region, and postal area
• Product availability and order preparation
• Carrier collection and sorting schedules
• Transit conditions and delivery network activity
• Weather conditions and public holidays
• Customs clearance or local inspection procedures
• Other circumstances outside our reasonable control

Estimated delivery information may be shown during checkout or included in order and shipping notifications.

Delivery estimates are provided for general guidance and do not represent guaranteed arrival dates.

4. Dispatch Confirmation and Tracking

Once your order has been dispatched, we may send a shipping confirmation email with tracking information when tracking is available.

You can use the tracking information provided by the carrier to review shipment progress and delivery updates.

Tracking details may take some time to become active after the shipping label is created or the parcel is collected.

If you have questions about your shipment, please contact us with your order number.

5. Delivery Information Accuracy

Customers are responsible for providing complete and accurate delivery information during checkout.

Please review the following details carefully:

• Recipient’s full name
• Complete delivery address
• Apartment, unit, or building information where applicable
• Correct city, state, province, and postal code
• Active phone number and email address

HUEYCYM may not be responsible for failed delivery attempts, delays, additional charges, or returned parcels caused by incomplete or incorrect information submitted by the customer.

6. Address Changes After Ordering

If you need to update your delivery address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist with address changes before the order enters fulfillment or dispatch.

Once an order has been packed, shipped, or transferred to a carrier, address changes may no longer be possible or guaranteed.

Customers should confirm all delivery details before completing checkout.

7. Shipping Delays and Unexpected Events

HUEYCYM works with delivery providers and logistics partners, but certain delays may occur due to circumstances outside our direct control.

Possible causes may include:

• Carrier network congestion
• High seasonal shipping volumes
• Weather conditions
• Public holidays
• Customs clearance or local inspections
• Address verification requirements
• Transportation disruptions
• Other unexpected logistics events

If a shipment is delayed, we will provide reasonable assistance based on the tracking information and circumstances available to us.

8. Damaged, Missing, or Incorrect Orders

If your order arrives damaged, incomplete, incorrect, or visibly affected during delivery, please contact HUEYCYM customer support as soon as possible.

To help us review the issue, please provide:

• Your order number
• The product name
• Clear photographs of the product
• Photographs of the outer shipping package
• Photographs of any visible damage
• A clear description of the problem
• A short video where it helps demonstrate the issue

Our team will review the available information and provide an appropriate resolution according to the circumstances and applicable store policies.

9. International Delivery and Customs

HUEYCYM may use international ecommerce and delivery networks to serve customers in different markets.

Available delivery methods, shipping routes, and estimated transit times may vary by destination, product type, carrier availability, and local regulations.

Depending on the destination, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by local authorities.

Customers are also responsible for complying with applicable local import and delivery requirements.

10. Shipping Support

If you have questions about order preparation, delivery status, tracking, address details, or shipping issues, please contact our customer support team.

Please include your order number in shipping-related messages so that we can locate the relevant order information more efficiently.