1. 30-Day Return Request Period

You may request a return within 30 days after the confirmed delivery of an eligible order.

Please contact our customer service team before sending any item back:

Our team will review your request, confirm eligibility, and provide the correct return instructions and return address. Please do not send products to an address without prior authorization, as unauthorized returns may be delayed or rejected.

2. Return Eligibility

Unless an item arrived damaged, defective, incorrect, incomplete, or is protected by mandatory consumer rights, returned beauty products should generally meet the following requirements:

• Unused and in original or like-new condition
• Unopened, untested, and free from makeup swatches or product residue
• Seals, protective films, labels, and safety packaging remain intact where applicable
• Free from stains, contamination, water damage, or customer-caused damage
• All original packaging, accessories, applicators, and inserts are included
• Accompanied by a valid order confirmation or proof of purchase
• Packed securely to prevent damage during return transportation

These requirements are especially important for lip products, eyeshadow palettes, blush, contour, highlighter, face palettes, makeup tools, and other products that come into contact with the skin, lips, or eyes.

3. Products That May Not Qualify for Preference-Based Returns

Where permitted by applicable law, the following items may not qualify for a return based solely on change of mind, color preference, or personal taste:

• Opened, swatched, tested, or used cosmetics
• Lipsticks, lip glosses, lip oils, or similar products that have been applied
• Eyeshadow or face palettes with visible swatches or powder disturbance
• Products with broken hygiene seals or removed protective packaging
• Items contaminated by makeup, skincare, hair, dust, or other substances
• Personalized, customized, or final-sale products
• Gift cards, vouchers, or promotional items not intended for resale
• Products missing original components due to customer handling

These exclusions do not limit rights that cannot legally be excluded, including remedies for defective, damaged, unsafe, or incorrectly supplied products.

4. How to Request a Return

To begin a return request, email service@hueycym.com with the following information:

• Order number
• Full name and email address used at checkout
• Product name and quantity
• Reason for the return
• Clear photographs showing the product and packaging
• Video evidence where necessary to demonstrate a functional issue

After reviewing your request, we will confirm whether the item is eligible and provide the next steps. Do not ship the product before receiving written return instructions.

5. Damaged, Defective, or Incorrect Products

Please inspect your order shortly after delivery. Contact us as soon as possible if your package contains a product that is:

• Cracked, broken, leaking, or visibly damaged
• Missing a component, applicator, shade label, or included accessory
• Different from the product or shade ordered
• Defective under normal and intended use
• Damaged during shipping or handling

To help us investigate quickly, please provide your order number, photographs of the item, photographs of the outer packaging and shipping label, and a short description of the issue.

6. Missing Parts, Accessories, or Packaging

Some products may include mirrors, applicators, brushes, protective covers, shade labels, instruction cards, or other accessories.

If any expected component is missing, please contact us before discarding the packaging. We may request photographs of the box, internal packaging, product labels, and the contents received.

Depending on the circumstances, we may arrange a replacement component, replacement item, store credit, refund, or another appropriate solution.

7. Exchanges

Exchanges depend on product availability, return eligibility, and hygiene requirements. For cosmetics that have been opened or used, an exchange may not be available unless the product is verified as defective, damaged, or incorrectly supplied.

If the requested shade or product is unavailable, we may offer a refund, replacement option, store credit, or another suitable resolution.

8. Return Shipping Costs

For preference-based returns, such as a change of mind or selecting the wrong shade, customers are generally responsible for return shipping costs where permitted by law.

If HUEYCYM confirms that the item was defective, damaged, incomplete, or incorrectly shipped, we may cover reasonable return shipping expenses or provide an appropriate prepaid solution.

Please do not arrange an expensive return shipment independently before contacting our support team.

9. Return Inspection

Returned products may be inspected after arrival. The review may consider:

• Whether the item matches the original order
• Whether the product has been opened, tested, or swatched
• Whether hygiene seals and protective packaging remain intact
• Whether the formula, case, palette pans, or applicators are contaminated
• Whether all accessories and packaging materials are present
• Whether the returned condition complies with this policy

If a returned product does not meet the eligibility requirements, we may be unable to issue a refund or may contact you regarding available options.

10. Refunds

Once an eligible return has been received and approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear may depend on the payment processor, card issuer, bank, or other financial institution. HUEYCYM cannot control the processing schedule of external financial providers.

We will send confirmation when the refund has been initiated from our side.

11. Original Shipping Charges

Original shipping charges are generally non-refundable for preference-based returns, unless the return is caused by an HUEYCYM fulfillment error, a verified product issue, or applicable consumer law.

12. Order Cancellations

If you need to cancel an order, contact us as soon as possible at service@hueycym.com.

We will make reasonable efforts to assist before the order enters fulfillment, packing, or dispatch. Once processing or shipment has started, cancellation may no longer be possible.

Successfully canceled orders will be refunded to the original payment method, subject to payment processor timelines.

13. Return and Refund Questions

For questions about return eligibility, damaged products, incorrect shades, refunds, cancellations, or exchanges, please contact our support team.