Scope of These Terms

These Terms apply to the beauty and cosmetic products available through hueycym.com, including eyeshadow palettes, face palettes, blush, bronzer, contour, highlighter, concealer, color corrector, lip products, makeup tools, and related beauty accessories.

Other policies may also apply to your purchase, including:

• Shipping Policy
• Return and Refund Policy
• Payment and Security Policy
• Privacy Policy
• Cookie Policy
• Warranty and Product Support Information

Where relevant, these additional policies should be read together with these Terms and Conditions.

Product Information

We make reasonable efforts to ensure that product names, descriptions, shade information, textures, finishes, ingredients, images, prices, and availability are presented as accurately as possible.

Our product range may include powder, cream, liquid, gel, gloss, balm, and other cosmetic formulas. Product appearance may vary slightly because of:

• Screen brightness and display calibration
• Lighting conditions during photography
• Camera settings and image processing
• Individual skin tone and application method
• Normal differences between production batches
• Packaging, label, or design updates
• Minor differences in texture, finish, or color presentation

These minor differences do not automatically indicate that a product is defective or incorrectly described.

We may correct product information, update images, revise prices, adjust stock availability, or modify product descriptions whenever necessary.

If a significant error affects an order that has already been placed, we may contact you to discuss available options, including cancellation and refund where appropriate.

Cosmetic Use and Personal Responsibility

HUEYCYM cosmetic products are intended for external use only and should be used according to their product instructions and intended purpose.

Customers are responsible for reviewing product information before use and selecting products suitable for their individual needs.

Stop using a product immediately if you experience irritation, discomfort, redness, swelling, or another unexpected reaction. Seek professional medical advice when necessary.

Orders and Order Acceptance

After submitting an order, you may receive an automated confirmation email.

This confirmation acknowledges that we received your order request. It does not necessarily mean that the order has been finally accepted, packed, or dispatched.

We may review, limit, decline, or cancel an order when reasonably necessary, including in situations involving:

• Payment authorization failure
• Incorrect billing or delivery information
• Suspected fraud or unauthorized activity
• Product availability limitations
• Pricing or product information errors
• Duplicate or unusual order patterns
• Promotion or discount code misuse
• Shipping restrictions
• Technical or system errors
• Legal or regulatory requirements
• Other circumstances that prevent proper fulfillment

If an order is canceled after payment has been processed, an eligible refund will generally be issued to the original payment method or another method supported by the payment provider.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

service@hueycym.com

We will make reasonable efforts to assist before the order enters fulfillment, picking, packing, or dispatch preparation.

Once an order has been processed or shipped, changes and cancellations may no longer be possible. In such cases, the Return and Refund Policy will apply.

Pricing

Product prices displayed on hueycym.com are the prices applicable at the time of browsing or checkout, unless otherwise stated.

The final order total will be shown before payment confirmation and may include product prices, shipping fees, taxes, duties, and other applicable charges.

We may update prices, promotions, product availability, or discount information at any time for future purchases.

If a clear pricing or technical error affects an order, we may contact you before fulfillment or cancel the affected order and issue an eligible refund.

Taxes, Duties, and Additional Charges

Applicable taxes, shipping charges, customs duties, import fees, brokerage charges, or local government fees may vary according to your shipping destination.

Where available, estimated charges will be shown during checkout. Any charges imposed by customs authorities, carriers, or local agencies may be the responsibility of the recipient unless otherwise stated.

Payment and Authorization

Available payment methods are displayed during checkout. Payment options may vary depending on your location, currency, device, order amount, and payment provider availability.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate and complete.

Transactions may be subject to payment authorization, identity checks, fraud screening, security verification, temporary authorization holds, or other procedures operated by the payment provider or issuing bank.

HUEYCYM does not control the approval decisions, verification processes, foreign exchange rates, or processing times of independent financial institutions.

Promotions and Discount Offers

HUEYCYM may offer promotional prices, discount codes, seasonal campaigns, bundle offers, free gifts, or limited-time sales.

Promotions may be subject to specific requirements, including expiration dates, product exclusions, minimum order values, usage limits, or geographic restrictions.

• Discount codes must be entered during checkout when required
• Some products may be excluded from promotional campaigns
• Promotions cannot generally be applied to completed orders
• Only one promotional code may be accepted per order unless stated otherwise
• Promotional offers may end without advance notice

The specific terms displayed with each campaign will apply to that promotion.

Shipping and Delivery

Delivery methods, processing times, estimated arrival windows, tracking availability, and shipping charges are governed by our Shipping Policy.

Any delivery date or timeframe shown at checkout is an estimate unless we expressly confirm a guaranteed delivery commitment in writing.

Delivery may be affected by destination, carrier operations, public holidays, customs processing, weather, product availability, or other circumstances outside our reasonable control.

Returns and Refunds

Returns, exchanges, refunds, damaged products, incorrect items, and related procedures are governed by our Return and Refund Policy.

Due to hygiene and safety considerations, opened, used, swatched, altered, or contaminated cosmetic products may not be eligible for return, except where required by applicable law or where the product arrived damaged, defective, or incorrect.

Please contact our support team before sending any item back. Unauthorized returns may experience processing delays.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, leaking, broken, defective, incomplete, or different from what you ordered, please contact us promptly.

We may request:

• Your order number
• The product name or shade
• Clear photographs of the product
• Photographs of the outer packaging and shipping label
• A short video showing the issue where necessary
• A detailed description of the problem

The information supplied will help us assess your request and determine an appropriate solution.

Product Care and Storage

Cosmetic products should be stored in a clean, cool, and dry environment, away from direct sunlight, excessive heat, moisture, and contamination.

• Keep containers closed when not in use
• Do not share makeup products or applicators
• Avoid introducing water or other substances into the formula
• Use products only for their intended purpose
• Follow product-specific care and usage instructions
• Stop using products that show unusual changes in smell, color, or texture

HUEYCYM is not responsible for problems caused by improper storage, misuse, unauthorized modification, contamination, or failure to follow product instructions.

Personal and Lawful Use

Products purchased through hueycym.com are intended for lawful personal use, gifting, and individual beauty routines unless otherwise authorized by HUEYCYM in writing.

Unauthorized resale, redistribution, repackaging, relabeling, or commercial use may be restricted where legally permitted.

Intellectual Property

All content published on hueycym.com, including brand names, logos, product descriptions, photographs, graphics, illustrations, layouts, design elements, and written materials, is owned by, licensed to, or lawfully used by HUEYCYM and Shenzhen Qianyi Ma Technology Co., Ltd.

No website content may be copied, reproduced, republished, modified, distributed, or commercially exploited without prior written permission.

Limitation of Liability

To the maximum extent permitted by applicable law, HUEYCYM and Shenzhen Qianyi Ma Technology Co., Ltd. will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website, products, services, or online shopping platform.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable consumer protection laws.

Third-Party Services and Links

Our website may use third-party services for payment processing, analytics, advertising, customer support, shipping, fraud prevention, or other store operations.

Third-party services may operate under their own terms, privacy policies, and security practices. HUEYCYM is not responsible for the content, availability, or policies of independent third-party websites.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our products, services, website functions, operational practices, legal requirements, or store policies.

The latest version will be published on this page. Your continued use of hueycym.com or placement of an order after an update means that you accept the revised Terms.